Lemon Law Specialist - Consumer Protection Division

*To move forward in the recruiting process ALL applicants are required to:

If the file is too large to attach please email the document(s) to hr@law.ga.gov to include the position title - application material(s) in the subject line.

The mission of the Department of Law is to serve the citizens of the State of Georgia by providing legal representation of the highest quality to the agencies, officers and employees of state government and by honorably and vigorously carrying out the constitutional and statutory responsibilities of the Attorney General.  The position filled through this announcement will serve in Lemon Law section of the Consumer Protection Division.

Job Summary

As part of the Georgia Lemon Law Administration Team, a Lemon Law Specialist processes Lemon Law complaints, including but not limited to counseling consumers about the State’s Lemon Law and Lemon Law Rules. A Lemon Specialist is expected to operate with a working knowledge of relevant statutes, guidelines, regulations, procedures, and policy decisions governing the operation of the unit, interact with consumers, manufacturers, arbitrators, dealers, third party administrators, and all levels of state government in a way that promotes respect, encourages cooperation and contributes to excellent performance, and maintain operational security.

 

Primary Duties & Responsibilities

Reviews, receives and logs Lemon Law complaints and inquiries

Reviews arbitration applications for accuracy and eligibility determination

Maintains and updates case files

Interacts with the State Arbitration Panel

Serves as the liaison between consumers, manufacturers, counsel and arbitrators

Schedules and attends Lemon Law hearings across the state

Reviews, proofs, and types arbitration decisions and orders

Drafts subpoenas,

Monitors order compliance

Logs and files reacquired vehicle notices. 

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this title.  They may not include all job duties performed by employees on this job title, and every position does not necessarily require these duties.

 

Minimum Qualifications:

Completion of a Bachelor’s Degree in any field of study from an accredited four-year college or university

 

Preferred Qualifications:

Preference will be given to applicants who possess one or more items below:

  • Current Registered Neutral with the Georgia Office of Dispute Resolution, OR have received a certificate for Civil or Domestic Mediation training within the past five (5) years.
  • Knowledge of the Georgia Lemon Law and Georgia Lemon Law Rules
  • Demonstrated training in alternative dispute resolution
  • Demonstrated experience working in an office setting
  • Demonstrated customer service experience;
  • Fluent in Spanish.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail.  All applicants are considered and may be screened for the preferred qualifications of the position, and may not necessarily receive an interview.  Applicants not selected for an interview will not receive notification. 

Additional Information:

A criminal background check is completed on all candidates; employment is also contingent upon the completion and satisfactory results of the background investigation.  Candidates that are being strongly considered for the position will also be required to submit a Department of Law employment application & waiver, Georgia Department of Revenue Tax Clearance letter and copies of official college transcripts.

 

Lemon Law Specialist