Customer Service Specialist - Consumer Protection Unit

Division:  Consumer Protection Unit (CPU)
Location: Atlanta
Job Openings: 1
Job Opening Date: 01/02/2019
Job Closing Date:  Open Until Filled

Duties & Responsibilities:
The primary duties of this position include, but are not limited to: answers consumer phone calls; Receives and processes complaints, inquiries and requests for information and/or assistance from the general public.  Refers any non-jurisdictional matters to appropriate resources.  Processes jurisdictional complaints by gathering and entering relevant information in a computer database. Generates response letters.

Minimum Training & Experience:
Position requires a MINIMUM of two years of college OR two years of experience in a fast paced, customer service setting communicating information or data to the public; demonstrated experience utilizing a computer to accurately enter data in Windows based applications; organized, focused, and detail-oriented.

Preference will be given to candidates who in addition to meeting the minimum qualifications meet one or more of the following:  Bachelor's degree or higher from an accredited college or university in any field of study; experience working in an office setting (internships qualify); ability to handle high call volume using proper telephone etiquette; excellent English communication skills with good grammar (both spoken and written); knowledge of the Fair Business Practices Act; knowledge of Georgia state government structure and operations. 

How to Apply:
Click here to apply.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail.  All applicants will be considered, but may be screened for the preferred qualifications of the position, and may not necessarily receive an interview.  Applicants who are not selected will not receive notification.

The Office of THE ATTORNEY GENERAL does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or services.

Human Resources * 40 Capitol Square * Atlanta, GA. 30334
(404) 656-3305