Customer Service Specialist- Consumer Protection Division

 

Description - External

 

Ga Department of Law

Customer Service Specialist

Consumer Protections Division

Annual Salary $38,000.00

 

*To move forward in the recruiting process ALL applicants are required to:

 

If the file is too large to attach please email the document(s) to [email protected] to include the position title - application material(s) in the subject line.

 

The mission of the Department of Law is to serve the citizens of the State of Georgia by providing legal representation of the highest quality to the agencies, officers and employees of state government and by honorably and vigorously carrying out the constitutional and statutory responsibilities of the Attorney General.  The position filled through this announcement will serve in the Consumer Protection Division.  This Division is the state government entity charged with protecting Georgia consumers and businesses from unfair and deceptive and unlawful practices in the marketplace.

 

Job Summary:

The Customer service specialist is a professional who is responsible for handling questions, comments, complaints and assistance to the general public. Their ultimate goal is to provide the customer with information and/or refer them to the appropriate contact to handle thier particular concern.

 

Duties and Responsibilities:

  • Answers consumer telephone calls
  • Receives and processes complaints, inquiries and requests for information and/or assistance from the general public
  • Determines complaint/inquiry jurisdiction (state, local or federal), and refers matters to the appropriate office.
  • Processes jurisdictional complaints by gathering and entering relevant information in a computer database with a high degree of accuracy
  • Generates response letters to written correspondence and performs related administrative and clerical work
  • Present, organize and convey complex problems/issues
  • Performs duties in manner that meets or exceeds office quality and quantity standards
  • Other duties as assigned

Skills:

  • Demonstrated skill in utilizing a computer to accurately enter data in Windows based applications
  • Organized, focused, and detail-oriented;
  • Ability to communicate effectively in person and on the telephone

 

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this title.  They do not include all job duties performed by employees on this job title, and every position does not necessarily require these duties.

 

Minimum Qualifications:

  • Two years of college

OR

  • One year of experience in a customer service setting or equivalent position in communicating information

Preferred Qualifications:  

In addition to meeting the minimum qualifications, meet one or more of the following:

  • Bachelor’s degree or higher from an accredited college or university in any field of study; experience working in an office setting (internships qualify);
  • Experience with high call volume using proper telephone etiquette;
  • Excellent English communication skills with good grammar (both spoken and written).

 

Additional Information:

Qualified applicants will be required to pass a skill test for Data Entry, Business Grammar, Business Spelling, Proofing and Microsoft Word.

A criminal background check is completed on all candidates being strongly considered; employment is also contingent upon the completion and satisfactory results of the background investigation.  Candidates that are being strongly considered for the position will also be required to submit a Georgia Department of Revenue Tax Clearance letter, Department of Law employment application & waiver and copies of official college transcripts.

 

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail.  All applicants will be considered, but may be screened for the preferred qualifications of the position, and may not necessarily receive an interview. 

Position posted until filled.

 

Preferred Qualifications - External

 

Preferred Qualifications:  

In addition to meeting the minimum qualifications, meet one or more of the following:

 

  • Bachelor’s degree or higher from an accredited college or university in any field of study; experience working in an office setting (internships qualify);
  • Demonstrated customer service skills; ability to handle high call volume using proper telephone etiquette;
  • Excellent English communication skills with good grammar (both spoken and written).

 

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Customer Service Specialist- Consumer Protection Division